YOUR SATISFACTION IS GUARANTEED.
When shopping at Home Optical you can always change your mind.
You can decide to return for FREE any product purchased on Home Optical.com within 30 days days of receipt of shipment.
Just follow these simple steps:
- On theMy Orders page enter your order number and the email address used when placing your order.
- Follow the guided procedure and print the Return Label & Authorization.
- Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product – make sure the package is secure and that the contents do not risk being damaged during shipping.
- Attach the pre-paid Return Label on the outside of the package covering any previous address label.
- If you prefer you can call our Customer Service (305-861-0018) that will create the Return Label & Authorization for you.
REFUNDS AND REPLACEMENTS
You will receive an email notification when we refund the price of the item(s). Refunds normally arrive within 15 business days of receipt.
If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse.
We only accept returns on items purchased from Home Optical.com, customized (REMIX) frames included. Items purchased from Authorized Home Optical retailers must be returned to the place of purchase.
All refunds will occur via the original payment method.